We Provide Shuttle Transportation Services In Greater Boston

FAQs.

Everything You Need to Know About Our Services

Frequently Asked Questions.

At JG Transportation Group, we want to make sure you have all the information you need. Below, you’ll find answers to the most common questions about our shuttle services, booking process, payment options, and more. If you don’t see your question here, feel free to contact us directly, and our team will be happy to assist you.

We provide transportation services within the Boston area, including:

  • Boston
  • Quincy
  • Cambridge
  • Hyde Park
  • Roslindale
  • West Roxbury
  • Roxbury

If you are outside this area, please contact us to discuss possible arrangements and see if we can accommodate your location.

We transport children ages [insert age range], from preschoolers to high school students, ensuring safe and comfortable rides for all age groups.

Yes, all of our drivers are fully licensed, have undergone thorough background checks, and are trained in child safety and first aid to provide secure and reliable services.

We offer real-time GPS tracking, allowing you to monitor your child’s trip from pickup to drop-off for added security and peace of mind.

We recommend booking in advance, but we understand emergencies happen. Please contact us directly for availability on same-day rides.

Yes, we accommodate transportation for after-school activities, including sports, tutoring, and other extracurricular programs, to help parents manage busy schedules.

 

Our drivers confirm drop-off with a text or call to the designated parent or guardian, ensuring that you know your child has safely arrived.

Safety is our top priority. In cases of dangerous weather conditions, we will notify parents of any delays or cancellations. For early school closures, we work with families to ensure children are picked up promptly.

Our vehicles are equipped with car seats/booster seats, seat belts, and GPS tracking. We conduct regular vehicle inspections and ensure that all drivers adhere strictly to traffic laws and safety protocols to maintain the highest safety standards.

Yes, we offer door-to-door pickup and drop-off services to ensure the safety and convenience of our passengers, providing peace of mind for parents and caregivers

You can schedule or cancel rides by calling our customer service line. Cancellations must be made at least [insert hours] in advance to avoid any cancellation fees.

Our rates vary based on distance, frequency, and specific needs. For a personalized quote that fits your family’s transportation needs, please contact us directly.

Yes, we strive to accommodate the needs of all children. Please inform us in advance so we can make any necessary arrangements to provide a safe and comfortable ride.

Contact our office immediately, and we will work to return any lost items as soon as possible.

We follow all local health guidelines, including regular vehicle sanitation, mask-wearing for drivers, and practicing social distancing when possible to keep our passengers safe.

Refunds are available for cancellations made within [insert timeframe]. Please refer to our full cancellation and refund policy on our website or contact us for more information.